Refund and Returns Policy
Overview
At Electrofiere Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
This Refund and Returns Policy explains the conditions under which products may be returned and refunds may be issued.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories, manuals, and components.
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Be accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Gift cards.
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Downloadable software and digital products.
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Personalized or custom-made products.
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Clearance or final-sale items.
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Products marked as non-returnable on the product page.
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Hygiene-sensitive products once opened.
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To process your request, we may ask for:
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Your order number.
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A description of the issue.
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Photos or videos showing the damage or defect.
We will review the information and provide an appropriate solution, which may include replacement, repair, or refund.
Return Process
To initiate a return:
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Contact our customer support team.
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Provide your order number and reason for the return.
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Follow the return instructions provided by our support team.
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Ship the item to the designated return address.
Returns sent without prior authorization may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method used during purchase.
Refund processing times may vary depending on your payment provider but typically take 5–10 business days after approval.
Partial Refunds
In certain situations, only partial refunds may be granted, including:
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Items returned with missing parts or accessories.
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Products showing signs of use beyond normal inspection.
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Items returned damaged for reasons not caused by us.
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Products returned outside the return period when accepted at our discretion.
Exchanges
We replace products only if they are defective, damaged, or received incorrectly.
If you require an exchange, please contact our customer support team with your order details.
Return Shipping Costs
Unless the return is due to our error (wrong item, defective product, or shipping damage), customers are responsible for return shipping costs.
Original shipping fees are generally non-refundable unless otherwise required by applicable law.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Order Cancellations
Orders may be canceled before shipment by contacting customer support.
Once an order has been shipped, it cannot be canceled and must follow the standard return procedure.
Consumer Rights
Nothing in this policy limits or excludes any consumer rights provided under applicable consumer protection laws.
Customers may have additional rights depending on their country or region.
Contact Information
For questions regarding returns, refunds, or exchanges, please contact us:
Email: support@electrofiere.com
Phone: +39 377 368 7104
Business Address: Via Antonio Segni, 13, 62018 Potenza Picena (MC), Italy
Policy Updates
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will take effect immediately upon publication on this page.
Last Updated: June 2026
